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FAQ (frequently asked questions)

FAQ

FREQUENTLY ASKED QUESTIONS

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Here you’ll find answers to the questions most frequently asked by our customers about our products.

If you can’t find the information you’re looking for, don’t hesitate to contact us via one of the “CONTACT US” buttons on this page. We’ll be happy to answer your questions and update this page with new ones.

WHY CAN'T I MAKE A CREDIT NOTE?

The original invoice must be transferred to the account receivables.

CAN I MAKE A DISCOUNT FOR SEVERAL FILES?

Yes, you can select more than one file and make the remittance.

DOES JURISOFT HANDLE THE MANAGEMENT FEES FOR THE PAYMENT AGREEMENT MODULE?

Yes, management fees for the “payment agreement” module as well as income capture are handled automatically.

CAN I REVERSE A COLLECTION OF INCOME ENTRY?

Yes, you can always cancel collections in the income entry screen.

CAN I CANCEL AN INVOICE?

No, you can’t cancel an invoice, but you can still make a credit note.

CAN I CHANGE THE DATE OF AN INVOICE?

Yes, you can change the invoice date.

CAN I LINK FILES?

Yes, you can link several files together.

CAN AN INSTALMENT FILE BE TRANSFERRED TO INCOME ENTRY AND VICE VERSA?

Yes, you can activate one of the two modules in the same folder.

HOW DO I SUBMIT A PARTIALLY COLLECTED REPORT?

To submit a partially collected report, you need to add a final receipt.

CAN I CHANGE THE NAME OF THE PAYEE ON A REMITTANCE?

Yes, you can change the name of the beneficiary.

CAN I CHANGE THE RATE OF A SUPPLIER REPORT?

Yes, you can recalculate the rate as long as the supplier report has not been transferred to the supplier accounts.

CAN I SEND A SINGLE SHIPMENT FOR THE ENTIRE FILE, INCLUDING REPORTS, INVOICES AND DOCUMENTS?

Yes, you must use the action menu in the file screen to send the entire file.

CAN I ACTIVATE CHARGES IF A CUSTOMER INVOICE IS NOT PAID?

Yes, it is possible to activate charges in the payment condition screen.

CAN I BLOCK CERTAIN USER ACCESSES?

Yes, it is possible to block/give access to users in the security menu.

CAN I SEND STATEMENTS AUTOMATICALLY?

Yes, account statements can be sent automatically.

WHY CAN'T I CASH AN ADVANCE?

Check whether collection is active for the file.

HOW DO I CANCEL A RECEIPT?

Use the “Action” menu in the receipt you wish to cancel.

WHAT PREVENTS ME FROM ADDING A REPORT OR PROCEDURE?

Reactivate the file by right-clicking on the tree structure and select “Reactivate”.

HOW DO I CHANGE THE CUSTOMER'S NAME ON THE INVOICE?

In the accounts receivable screen, you can use the “Edit” button to change the contact details.


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